My name is Darrell Caho and I am the Safety Officer at the Hopedale Medical Complex. I am writing this letter today just to let you know how great your service is and how much easier you make my life as a Safety Officer in a healthcare facility. Your recall alert system is up-to-date, in real time, smooth and user-friendly. I almost feel like I am cheating. All the information I need to keep my staff and our patients safe is literally one click away. The accuracy of each recall including lot numbers and date ranges insures that we know exactly where we stand and prevents loss of man hours in order to narrow down specific items. In short, it’s amazing. Safety is important everywhere, but doubly so in the healthcare industry. Your system and your support team have enabled us to be confident and proficient; offering the best products and environment to people during some of their most troubling times. That is invaluable. Thank you.

​

Darrell R. Caho

Safety Officer/Emergency Preparedness Chairman

Hopedale Medical Complex

309-449-4940

I just wanted to let you know that the National Recall Alert Center site is working very well for us here at Flambeau Hospital. The alerts are received promptly and are addressed by designated staff in a timely manner. The site is very user friendly and our personal liaison is quite knowledgeable and answers all of our questions quickly.

So far, the National Recall Alert Center has met and exceeded our needs and expectations and it also plays a very important part in providing quality care to our patients.

​

Eden Hewitt, Administrative Coordinator for Compliance and Education

Flambeau Hospital

PO Box 310

Park Falls, WI 54552

715-762-7589

I would like to take this opportunity to express my gratification with your company and your services.  The dashboard is comprehensive but very easy to use. It gives us peace of mind and confidence that all recalls are captured and reported to us.  Thank you for your guidance, training, continued follow-up and support. I know I can count on you for service, support, and patience. I am thankful your company was referred to us.

​

Sherri Frazier, BSN RN CNOR, Director of Nurses

Abilene White Rock Surgery Center, LLC

2401 N Treadaway Blvd

Abilene, TX 79601

325 -704 -5400 (ASC)

Having National Recall Alert Center's E.-C.L.A.S.S. Alerting, Management, Tracking & Tracing System has actually allowed me to sleep at night. Before NRAC, I was always worried that we would have hospital products under recall of which we might not have been informed. That is no longer the case. What a relief since we all know how non-responsive manufacturers are and how late the FDA is in getting out any information.

I love the fact that your service encompasses every single department within our facility.

Also, I was very impressed at how long it took my staff and me to fully learn the E.-C.L.A.S.S. system—only 8 minutes!! Yes, yours is the most user-friendly and the most intuitive system I've seen.

Now that I have NRAC and its Triple Alerting Feature, I NO LONGER have to be concerned with not being informed of Class 1 recalls which could lead to patient death. Simply stated, no other organization I've seen comes close to all the features and benefits I am now enjoying with NRAC.

By the way, your customer service is second to none! Having my own personal liaison at your home office is outstanding and I, for one, appreciate it very much (and so does my entire staff and stakeholders).

Again thank you so much for helping to reduce the recall risk to our patients and staff—it was a great decision for us and we haven't regretted it one bit!

​

Mel Li, Director of Quality Management 

Cornerstone Hospital Medical Center 

2001 Hermann Drive

Suite 100

Houston, TX 77004

832-649-6216

I truly want to praise the NRAC recall system. Following several years of working closely with one of NRAC’s competitors we decided to look into other electronic recall alert systems. The system we were using was “good” and we thought it was state-of-the-art. Within minutes of speaking with you over the phone and having you walk me through the NRAC system I could easily see that NRAC exceeded the competitors in almost every possible way.

Competitor: 

·         Weekly notices sent out every Friday (recalls from all over the country, many of which   

           were not even sent to our region)

·         Running reports was extremely time-consuming and printing was even more difficult.

·         The competitor’s system was very costly.

·         Customer service was very good.

NRAC:

·         Recall notices are sent out as they become active (more timely) and are only related to 

           recalls that impact our specific region, which means less nuisance recalls that have no       

           possible impact.

·         The Class 1 recall alert system is amazing as it provides me with almost immediate 

           notification (via text message and telephone notices). The ability to respond within 

           minutes to a high risk recall is so important to keeping our patients safe.

·         Running reports and printing them is simple, immediate and extremely useful to ensure 

           that all responsible individuals in the organization are closing the loop on recall 

           notifications assigned to them.

·         NRAC is much less expensive.

·         The customer service exceeds my expectations every time.

Received: December 22, 2015

Thank you, for the nice anniversary card. I have enjoyed working with the team at NRAC and the recall system has made my job so much easier. I especially like how simple the report section is to use.

Happy holidays in the coming months,

​

Kevin McQueen, Director of Safety/Environment of Care/Patient Safety Officer

Tri-City Medical Center

4002 Vista Way

Oceanside, CA 92056

760-940-3076

The online NRAC system has been a big help in managing recalls. It is more timely and it has the reporting data to prove that our facility has managed the recalls. Implementation was very easy and all our end users prefer it to a time consuming, clumsy paper process.

​

Sandra Tietz, Director of Supply Chain Management 

Northfield Hospital and Clinics 

2000 North Avenue

Northfield, MN 55057

507-646-1106

I just wanted to thank you all for your services provided over the past year, we were very pleased with the alert system and found it very easy to stay on top of recalls.  We would recommend your services to anyone.

​

Ashley Fullen, Director of Therapy Operations/Quality/Risk Management 

Rehabilitation Hospital of Southwest Virginia 

A Joint Venture of Healthsouth and Bristol Regional Medical Center 

103 North Street 

Bristol, Virginia 24201

I have really appreciated you and all the ease of having recalls all in one place. Thanks for being there all these years!

​

Ruth E Crocker, Risk Manager

Tennessee

Thank you.  I love this system; it is so exquisitely simple and intuitive.

​

Terry Stone, Safety Officer/Emergency Preparedness Manager 

Henry Mayo Newhall Hospital

23845 McBean Parkway

Valencia, CA 91355

661-200-1700

My facility was looking for a recall alerting service so we checked all the services available. After our investigation, my committee and I had no trouble deciding that National Recall Alert Center was the only service that matched our needs. 

We wanted a closed-loop, fully compliant service.

We wanted a service that was cloud-based so that no IT integration was necessary.

We wanted a service that had no learning curve.

We wanted a service that was extremely easy and fast to use by all stakeholders.

We wanted a service that had the most experience in the field—CHECK.

We wanted a service that provided real-time service—24/7/365 as well as on weekends and holidays.

We wanted a service that provided for live assistance anytime we needed it via phone email and fax.

We wanted a service that had a system that virtually made certain we would never miss a class I recall.

We wanted a service that escalated several times as well as provided for backups.

We wanted a service that integrated the information we receive from the manufacture into a scannable document to be kept in the same listing file.

We wanted a service that provided for security of notes that are being kept with the alerts.

Everything we wanted and felt we needed, we get with National Recall Alert Center.

Simply stated, we couldn't be happier! With National Recall Alert Center we not only receive recall alerts but we also receive full recall management, tracking and tracing.

​

Barbara Allday, Purchasing Department

South Central Regional Medical Center

1220 Jefferson Street

Laurel, MS 39440

601-426-4000

We wanted a closed-loop, fully compliant service.

We wanted a service that was extremely easy and fast to use by all departments.

We wanted a service that provided real-time service—24/7/365 as well as on weekends and holidays.

We wanted a service that had a system that virtually made certain we would never miss a class I recall.

We wanted a service that provided for security of notes there are being kept with the alerts.

Everything we wanted and felt we needed, we get with National Recall Alert Center.

Simply stated, we couldn't be happier! With National Recall Alert Center we not only receive recall alerts but we also receive full recall management, tracking and tracing.

​

Dale Armstrong, Director

Todd Aderholt 

Broughton Hospital 

1000 South Sterling Street

Morganton, NC 28655

828-433-2111

I believe the thing that got Rhonda was the fact that you have the matching grant bringing the actual cost to about half!  Plus, in speaking with some of our employee’s in Clinical Engineering, the NRAC recalls come to us L-O-N-G before the vendors are even aware there is a recall on their products/equipment!  Kudos to you for your source on these recalls!

Thank you again, Mark.  You and your team have been absolutely great to work with.

​

Ellen Morrison, Risk Manager

Centra

Risk Management & Ins Ops

1901 Tate Springs Road

Lynchburg, VA 24501

434-200-4830

I just wanted to let you know how much I am enjoying your system.  While we are still becoming accustomed to using it, it is one of the most user-friendly systems I have ever encountered.  Mike has been very helpful from the beginning in getting us up and running.  Rhoda and everyone at the help desk have been knowledgeable and helpful each time I have called.  Thank you so much.

​

Marilyn Peterson, Director of Risk Reduction & Patient Safety

Ogden Regional Medical Center

5475 S 500 E

Ogden, UT 84405

801-479-2446(2111)

If we need your services in the future I will reach out to you because you guys have a very good detailed program. You can use me as a reference if needed because I was happy with your services and just changing since the other system is already set up and in place with corporate.

Thanks for all your help and good work.

​

John Hatfield, Director of Plant Operations/Safety

Healthsouth Rehabilitation Hospital

20601 Old Cutler Road

Cutler Bay, FL 33189

305-259-6448

I would like to share a positive experience with our NRAC system. The FDA sent a representative to inquire about a recall and our Materials Management Technician met with them. The Materials Management Director as well as the Risk Management Director were both off-site at a leadership retreat and the technician was unable to reach them for assistance. The Technician knew how to search for a specific recall because he had been educated previously. He said he was nervous but he pulled up the product recall very quickly and easily, and the FDA Representative was pleased with the information provided. The situation could have been very different if the Technician had to go into his director’s office and look for paper files, but because of the ease of use with the NRAC system, the visit was a positive one.

​

Cindy Lang, Director of Risk Management/Patient Safety Officer

Medical Center of Lewisville

500 W Main St

Lewisville, TX 75057

Office 972-420-1578   

Cell 214-263-3988

We have been using NRAC for a few months already and from the beginning, with the training offered by Mike Kester to the follow up to make sure we do not have any issues navigating the recall alerts pages and performing our job to be in compliance, all the process has been made very simple to follow and easy to work for us. 

Certainly it is always a concern when handling recalled products to make sure they are not left on the shelves of hospitals even after the recall has been released, publicized and checked by the facility employees, but I should mention that the NRAC makes this task far less stressful and easier to perform.

Thank you for your help and support in such an important job as to handle recall alerts to be in compliance with the FDA and their accreditation organization.

​

Angie Ledesma, Supply Chain Management Coordinator

Shriners Hospitals for Children

2425 Stockton Blvd

Sacramento, CA 95817

916-453-2270

I was given your contact information by Tammy Sanchez—Quality/Risk at West Valley. She was raving about your application for tracking recalls. We at St Mark’s hospital would love to join the group!

​

Marienelle Bloss, Quality/Patient Safety/Risk Manager

St. Mark’s Hospital 

801-268-7199

I was given your name by Tammy Sanchez at our sister facility in Caldwell, Idaho. Apparently you have a great product/service which can assist with recalls.

​

Troy W Carlton, Director of Quality/Risk Management/Infection Control

Lone Peak Hospital

74 Kimball Lane 

Suite 370

Draper, Utah 84020

801-545-8012

I want you to know how much better our recall system is with NRAC working with us.

​

Debra Rush, Facilities Security, EOC

St. David’s Georgetown Hospital

2000 Scenic Drive

Georgetown, TX 78626

512-942-4557

I am very impressed by the service and I hope to recommend it to clients.

​

Matt Baretich, Consultant

Thank you for such prompt service!

​

Gary Gaiser, Biomedical Services

Oklahoma Heart Hospital South

5200 E. I-240 Service Road

Oklahoma City, OK 73135

405-628-6440

My presentation covered ways that Materials Management contributes to patient safety. NRAC was first on the list!

​

Merrie Dreyer

Barrett Hospital

600 State Hwy 91 S

Dillon, MT 59725

406-683-3000

We are very happy with the service that NRAC provides for recalls.

​

Carolyn Lash, Chief Quality Officer/Ethics & Compliance Officer

Willamette Valley Medical Center

2700 SE Stratus Ave

McMinnville, OR 97128

503-435-6317

Thank you for your time and effort. We have definitely appreciated everything your company does for us!

​

Kevin Dorain, Controller

Copley Health Systems, Inc

528 Washington Hwy

Morrisville, VT 05661

802-888-8138

National Recall Alerts give up a protective barrier keeping unacceptable medical products from leaving out warehouse. It can be said that National Recall Alerts are at the center of our safety monitoring program.

​

J.A. – Director of Safety- S.H.C.P.H.

I find the N.R.A.C. extremely helpful as it is usually the first information I receive regarding usage warnings or recalls. Because of this early notification I am always prepared to provide a rapid conclusion to any and all alerts.

​

L.E.Z.-Director, Materials Management-S.A.M.H.

As a director responsible for the purchase and management of the supplies in my facility, I find it increasingly more difficult to control the problems that may exist with all the different categories we have to deal with on a daily basis. Having NRAC as my primary source for all recall and product alerts, I feel much more at ease knowing that our patients and staff are being protected by the information you provide. Thank you and continue the good work.

​

R.P. - Director of Purchasing – G.G.H.

I do not know of another publication that is as comprehensive and up-to-date.

​

F.B. – Director Materials Management- C.H.

I have found the warning alert from NRAC to be out best source for recall warnings.

​

V.H. – Centralized Purchasing- C.H.

In this day and ages of more complicated regulations and increasing information overload, it is comforting to know that there is a central source of recall information. I feel confident that N.R.A.C. provides one with all the information I need to assure that I am able to keep my hospital informed of FDA and manufacturer recalls.

​

J.I.-Director Materials Management-S.J.M.C.

Since 1977, our hospital has been members of the N.R.A.C. During this time we have come to rely on your notifications as our main source of information, as they relate to recalls, field corrections and alerts relative to supplies, drugs and equipment. We have always found these notifications helpful and complete, and they have, on a number of occasions, been out first indication that there was something wrong or potentially wrong with a product we were using.

​

C.H.-Assistant Vice President-M.P.H.

Our facility only subscribes to your service and has become dependent upon it to provide us with the information we need to keep us informed of product recalls that may affect our patients. This service has become a vital part of our safety program.

​

L.A.H. – Director General Services – S.K.R.H.

I am more than pleased to state that NRAC has offered our facility – at long last – a clear, concise method of tracking and evaluating product recalls.

​

M.S. – Director Materials Service – S.E.C.H.

As the product recall coordinator, it is my job to insure that the department managers are informed of any product recall that may affect their respective departments. Your organization has provided?me with the invaluable data and support to identify any product that is subject to recall. Your weekly recall notices along with quick response to questions or concerns via the telephone have provided a tool to insure that the highest level of quality patient’s care is achieved at our medical center. We look forward to more years of working together with your organization.

​

J.C.-Director Bio-Medical Engineering-W.M.H.

NRAC has taken the struggle out of maintaining a product recall program.

​

E.L. – Safety Director – S.W.M.H.

Since technology is constantly changing it’s important that the healthcare industry links up with a firm such as NRAC that continuously monitors and informs its constituents of a possible recall.

​

S.F. – Director Materials Management – S.J.H.

Membership in the NRAC has provided my facility the opportunity for a structures and organized system for removing any items that have been recalled. My department mangers are kept current on any recalls or alerts by our continued membership.

​

J.W. Director Quality Review – F.C.H.

The daily monitoring of all supplies and equipment that are used within this hospital would be a full-time job. With the use of the alerts from NRAC. We are able to have all departments check every item that could possible be a problem and within minutes. The time saved by using NRAC is tremendous – and is dependable enough that other programs are not required. Time is money – and you have definitely saved us a lot!

​

J.T. – Director Support Services – U.P.S.H.S.

Your system is faster than manufacturer’s alerts to a recall!

​

B.C. Purchasing – M.H.W.C.

I have used your service in multiple healthcare institutions for nearly a decade. During this time, your recall information has been issued in a timely manner with accuracy and professionalism. These qualities practiced by your agency allows us to be timely in our recall activities as well as provides necessary documentation.

​

L.W.-Director Materials Management-R.M.C.M.

We have utilized NRAC’s service for several years and NRAC has provided this hospital with valuable information that supplements or even surpasses the manufacturer’s recalls.

​

D.T. – Operations Manager – C.H.M.C.

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